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DSR of the Month

The only monthly feature that profiles the careers of the industry’s most accomplished foodservice equipment and supplies dealer sales reps by presenting their achievements, views on customer service and secrets to their success.

DSR of the Month: Marc Zimmerman, Account Executive, Boston Showcase Co., Newton Highlands, Mass.

Marc Zimmerman started his hospitality industry journey as a yacht club maintenance man in Marblehead, Mass., at the age of 15. Foodservice entered the picture when he became a pizza delivery driver at Café Vesuvius and a cook at 5 Corners Deli — while still in high school.

Mariah McManaman, Account Manager for Avanti Restaurant Solutions, Folsom, Calif.

After joining Noah's Bagels out of high school, Mariah McManaman felt she found a home in the foodservice industry. Nine years later the equipment side started calling her name and she wound up working for an independent manufacturers' rep firm. That eventually led her to Avanti Restaurant Solutions, where she's resided for the past 12 years.

DSR of the Month: Cliff Macbeth, Dealer Designer and Project Director, CMA Restaurant Supply and Design

Cliff Macbeth, Dealer Designer and Project Director, CMA Restaurant Supply and Design, Kirkland, Wash., says he got started in the foodservice industry by mistake in 1973, after graduating from Ohio State University with two architecture degrees. There was a glut of architects in the market at that time, so he took a job as a foodservice draftsman.

DSR of the Month: Gilles Brochard Senior Business Development Manager, TriMark R.W. Smith

Majoring in industrial organizational psychology at California State University in Long Beach and simultaneously working as a trainer and bar manager for a restaurant company was instrumental in Gilles Brochard's career at TriMark R.W. Smith.

DSR of the Month: Gina Vitagliano, Account Executive Johnson-Lancaster and Associates

When U.S. interest rates began dropping, it was good news to most people. For Gina Vitagliano, a bank manager, this development prompted her to seek a new career. "One of my customers, the general manager at a small foodservice equipment and supplies dealership, offered me a job, and I decided to take it," says Vitagliano.

DSR of the Month: Eric Harrison, Director of Key Accounts Supplies on the Fly

After managing a pizza franchise for a number of years, Eric Harrison, Supplies on the Fly, knew he wanted to be in sales. He joined his first foodservice equipment dealership in 2003 and was determined to educate himself about every aspect of the industry along the way.

DSR of the Month: Jack Burks, Session Fixture Co.

Jack Burks, Session Fixture Co., seemed destined for the foodservice industry. After almost four decades serving in numerous capacities, he now considers it a fixture in his life.

DSR of the Month: Jim McMahon, ADE Restaurant Services

With more than three decades of industry experience under his belt, Jim McMahon wears many hats handling contract sales and design at ADE Restaurant Services. His diverse background may have something to do with this: McMahon began his career at Illinois Range remodeling McDonald’s restaurants before joining Kochman Consultants to produce the KCL Cad Library for the foodservice industry.

DSR of the Month: Nikki Roughley, The Wasserstrom Co.

After serving in operations at California Pizza Kitchen, Pei Wei Asian Diner and Cheesecake Factory, Nikki Roughley wanted a change of pace. “I started a family and wanted to get out of operations, so I moved over to the facilities side at Pei Wei Asian Diner,” she says.

DSR of the Month: Luke Gradishar, Grady’s Foodservice Equipment and Supplies

Although Luke Gradishar has only worked 2 years as a full-time member of his family’s 67-year-old dealership business, Grady’s Foodservice Equipment and Supplies, he has been involved in the company for as long as he can remember.

DSR of the Month: Paul Roeske, Stafford-Smith

With a goal to move back to his wife’s hometown to raise his two young children, Paul Roeske interviewed and received job offers from two companies in Traverse City, Mich. — one was Stafford-Smith.

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